Question 1

How do I buy a ticket?

Accepted Answer

Open the Fan Portal, pick your event, choose your seat or category, and pay with M-Pesa, card, or bank transfer. Your ticket lands in the app immediately, ready to scan — no printing needed.

Question 2

What's the virtual queue?

Accepted Answer

When a big match or show goes on sale, demand can spike past what checkout can handle at once. The virtual queue holds your place in line fairly — first come, first served — and moves you into checkout automatically. No refreshing, no bots jumping ahead.

Question 3

What payment methods do you accept?

Accepted Answer

M-Pesa, Visa, Mastercard, and major bank transfers, depending on your country. You'll see the exact options at checkout.

Question 4

Do I need an account to buy a ticket?

Accepted Answer

Yes — a free PataPass account is what lets your tickets follow you across devices, keeps resale/transfer safe, and speeds up gate entry. Sign-up takes under a minute with just your email or phone number.

Question 5

Can I buy tickets for friends or a group?

Accepted Answer

Yes — pick multiple seats or tickets in one checkout, then use free in-app transfer to send each one to a friend's PataPass account by email or phone number. Everyone gets their own scannable ticket.

Question 6

Will I get reminders before the match?

Accepted Answer

Yes — once you're signed in with notifications on, PataPass sends you reminders as your match or event approaches, plus updates if anything changes (time, gate, venue).

Question 7

Is there a PataPass mobile app?

Accepted Answer

PataPass runs as a mobile-friendly web app — no download or install needed. Open the Fan Portal in your phone's browser and everything, including your QR tickets, works the same as on desktop.

Question 8

How do I know a ticket I bought here is real?

Accepted Answer

Every ticket sold on PataPass is issued directly from the organiser's system when you buy it — nothing is scraped, screenshotted, or resold blind. We can't vouch for tickets bought outside PataPass.

Question 9

How does the ticket get checked at the gate?

Accepted Answer

Trained officers scan your ticket's QR code at the gate. Each code only works once and is checked instantly, so a used or fake ticket gets caught right away.

Question 10

I lost my phone / can't find my ticket. What now?

Accepted Answer

Your ticket isn't stored only on your phone — it's tied to your PataPass account. Sign in on any device from the Fan Portal, open My Tickets, and it'll be right there with a fresh QR code.

Question 11

Do I need to verify my identity?

Accepted Answer

For most tickets, no. A few popular or restricted events ask for a quick ID check to stop people buying too many tickets or using fake accounts — if that applies, the Fan Portal will ask for it at checkout.

Question 12

Can I resell or transfer my ticket?

Accepted Answer

Yes — through the Resale Marketplace in the Fan Portal. Every resold ticket gets checked again and reissued in the buyer's name, so there's no risk of fake or duplicate tickets at the gate. Sending tickets to friends and family is free.

Question 13

Can I get a refund?

Accepted Answer

Refund eligibility depends on the event organiser's policy, shown on the event page before you buy. Postponed or cancelled events are refunded automatically to your original payment method.

Question 14

Do I need a visa to attend?

Accepted Answer

It depends on your nationality and the host country. Open Travel in the Fan Portal — it checks whether you need one and can start your eVisa application, plus book hotels and travel packages, all in one place.

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